If you are a California resident, please see the Your California Privacy Rights section below.
COLLECTION OF INFORMATION
Information You Provide to Us
We collect information you provide directly to us. For example, you share information directly with us when you create an account, fill out a form, submit a product review through our Websites or comment on our blog, make a purchase, call or text us on the phone, communicate with us via third-party platforms and on social media, sign up to join our email list, join our PriyanaMD Members & Rewards program, request customer support, or otherwise communicate with us. The types of personal information we may collect include your name, email address, shipping and billing postal address, phone number, credit card and other payment information, information about your skincare needs, and any other information you choose to provide.
In some cases, we may also collect personal information you provide about others, such as when you purchase an egift card for someone and request that we deliver it electronically or decide to purchase and ship products to someone. We will use this personal information to fulfill your requests.
Information We Collect Automatically When You Interact with Us
When you access or use our Websites, we automatically collect certain information, including:
- Transactional Information: When you make a purchase or return, we collect information about the transaction, such as product details, purchase price, and the date and location of the transaction.
- Device and Usage Information: We collect information about how you access our Websites, including data about the device and network you use, such as your hardware model, operating system version, mobile network, IP address, unique device identifiers, browser type, and app version. We also collect information about your activity on our Websites, such as access times, pages viewed, links clicked, and the page you visited before navigating to our Websites.
- Information Collected by Cookies and Similar Tracking Technologies: We (and our service providers) use tracking technologies, such as cookies and web beacons, to collect information about you. Cookies are small data files stored on your hard drive or in device memory that help us improve our Websites and your experience, see which areas and features of our Websites are popular, and count visits. Web beacons (also known as “pixel tags” or “clear GIFs”) are electronic images that we use on our Websites and in our emails to help deliver cookies, count visits, and understand usage and campaign effectiveness. For more information about cookies and how to disable them, see the Your Choices section below.
Information We Derive
We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your location based on your IP address or make inferences about your preferences and interests based off of your profile information.
We use the information we collect to personalize and improve your experience on our Websites. We also use the information we collect to:
- Provide and deliver our products and services, process transactions and returns, and send you related information, including confirmations, receipts, invoices, customer experience surveys, and recall notices;
- Communicate with you about products and events offered by PriyanaMD and others and provide news and information that we think will interest you (see the Your Choices section below for information about how to opt out of these communications at any time);
- Provide and administer our loyalty program;
- Personalize the advertisements you see on third-party platforms and websites (for more information, see the Advertising and Analytics section below);
- Send you technical notices, security alerts, and support and administrative messages;
- Respond to your comments and questions and provide customer service;
- Monitor and analyze trends, usage, and activities in connection with our Websites;
- Detect, investigate, and prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity and protect the rights and property of PriyanaMD and others;
- Debug to identify and repair errors in our Websites;
- Comply with our legal and financial obligations; and
- Carry out any other purpose described to you at the time the information was collected.
We share personal information in the following circumstances or as otherwise described in this policy:
- We share personal information with vendors, service providers, and consultants that need access to personal information in order to perform services for us, such as companies that assist us with web hosting, shipping and delivery, payment processing, fraud prevention, customer service, and marketing and advertising.
- If you submit a product review or comment on our blog, we share this information publicly on our Websites.
- We may disclose personal information if we believe that disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.
- We may share personal information if we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of PriyanaMD, our users, the public, or others.
- We share personal information with our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.
- We may share personal information in connection with, or during negotiations concerning, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- We share personal information with your consent or at your direction. We also share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you.
ADVERTISING AND ANALYTICS
We also work with third parties to serve ads to you as part of customized campaigns on third-party platforms (such as Facebook and Instagram). As part of these ad campaigns, we or the third-party platforms may convert information about you, such as your email address and phone number, into a unique value that can be matched with a user account on these platforms to allow us to learn about your interests and serve you advertising that is customized to your interests. Note that the third-party platforms may offer you choices about whether you see these types of customized ads.
Text marketing (if applicable): With your permission, we may send text messages about our store, new products, and other updates. Updates include Checkout Reminders. Web information will be used to trigger the Checkout Reminders messaging system.
TRANSFER OF INFORMATION TO THE UNITED STATES AND OTHER COUNTRIES
Privana Aesthetics, PriyanaMD, is headquartered in the United States, and we have operations and service providers in the United States, Canada, and Dubai. Therefore, we and our service providers may transfer your personal information to, or store or access it in, jurisdictions that may not provide levels of data protection that are equivalent to those of your home jurisdiction. We will take steps to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it.
You may update and correct certain account information at any time by emailing us at firstname.lastname@example.org. If you wish to delete your account, please email us at email@example.com, but note that we may retain certain information as required by law or for our legitimate business purposes.
Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Websites.
You may opt out of receiving promotional emails from PriyanaMD at any time.